Shipping policy

Contact Details Required: A valid phone number and email address are required at checkout. Many destinations (especially the USA) require this information for customs clearance and tracking updates. Unfortunately, Shopify does not allow country-specific checkout customisation, so we must request this information from all customers regardless of destination.

 

Postage Costs: Calculated automatically at checkout based on item weight and destination. Orders are shipped via tracked and/or signed-for courier services for security and compensation against loss/damage. International parcels are handed to local delivery partners on arrival.

 

Dispatch & Processing Times:

Orders are generally processed and dispatched within 3–5 working days.

Some items are printed to order; when this applies, it will be clearly stated on the product page.

Orders are dispatched on working days only (excluding bank holidays).

 

Delivery Timeframes (Guide):

UK: Typically 1–4 working days.

International: Transit times vary; customs can delay delivery up to 24 working days. Lost or significantly delayed items can only be claimed after 25 working days.

 

International Shipping:

We are working to increase the number of countries we ship to, though some exclusions may still apply.

Services vary by destination but always include tracked and/or signed-for options.

 

Customs & Duties:

Worldwide (excluding USA): Orders are shipped DDU (Delivered Duty Unpaid). Customers are responsible for any VAT, import duties, or handling fees applied by their local customs authorities.

USA: Orders are shipped DDP (Delivered Duty Paid). A 10% tariff is added at checkout and prepaid by Tempest Terrain to ensure smooth customs clearance, with no additional charges on delivery.

 

Failed Deliveries/Returns: If a parcel is returned due to incorrect address or being unclaimed, we will contact the customer to arrange redelivery or refund. Additional postage may apply where the issue was not our fault. If no response is received within 3 months, the goods may be restocked.

 

EU Compliance: Tempest Terrain Ltd. works with an authorised EU representative and holds registrations for relevant EU packaging waste schemes. Customers in the EU remain responsible for import VAT/duties payable before delivery.

 

Authorised Representative: RepGuardia Global Limited, 6 Fern Road, Sandyford, Dublin, Ireland, D18 FP98. E: contact@repguardia.com